FAQs

We take a considered approach to how and where ICESNOB is made. Our T shirts, sweatshirts and hoodies are produced in Bangladesh using certified organic cotton and silkscreened in Portugal. Our socks are made in our own factory in Italy from certified organic cotton, while our caps are made in China. Across every location, we work with carefully selected manufacturing partners and prioritize responsible production, quality materials and high standards of craftsmanship. Every ICESNOB product complies with STANDARD 100 by OEKO-TEX®.

To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using any major credit card or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.

WE SHIP FROM THE USA. All orders placed on our website are shipped from our fulfilment center located in Massachusetts, USA. This applies to all orders placed within the USA and also from abroad. Duties and Fees may apply for orders shipped outside the USA.

All orders are shipped from the United States via USPS or Fed Ex at "Flat Rates". Upon checkout, you will have 2 shipping options: Regular Shipping (5-10 days) and Priority Shipping (2-3 days). We also offer "Free Shipping" based on minimum purchases. To find out the exact cost of shipping or free shipping you must first save items to your cart to get an exact quote by using the Shipping Calculator at Checkout. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.You will be contacted by e-mail with a tracking number when your order leaves our distribution center.

For orders shipped within the United States, applicable sales tax will be calculated at checkout based on the shipping destination and current state and local tax requirements. For orders shipped to New York, eligible clothing and footwear priced under $110 per individual item or pair may qualify for a sales tax exemption in accordance with New York State tax rules.

For orders shipped outside the United States, including Canada, Europe and Asia, the recipient is responsible for any applicable import duties, taxes, customs fees and clearance charges imposed by the destination country. These charges are not included in the purchase price and may be payable upon delivery.

Import requirements and charges vary by country, and ICESNOB is unable to determine these costs in advance. We recommend checking with your local customs authority before placing your order.

YOU ARE. Although we are here to assist our customers throughout the entire delivery process, once the order is shipped the customer is directly responsible to work with the courier to locate the parcel or arrange a re-delivery in case of any issue or delays. Our courier usually makes 3 attempts for parcel deliveries. After the 3rd failed attempt at delivery, the parcel(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fees. Please note that re-delivery failures on international orders shipped outside the USA are not returned to our warehouse, and the goods are considered disposable. As a result, we are unable to issue refunds or process exchanges. In such cases, you will lose all access to your order, and no credit will be issued.

YOU HAVE 7 DAYS AND SHIPPING FEES ON RETURNS ARE YOUR RESPONSIBILITY. We want our customers to be fully satisfied with their purchase and will gladly credit or exchange your order within 7 days from you delivery date. Returns and exchanges for online orders will be accepted where the product has not been worn, altered or washed and has all original tags or packaging attached. You are responsible for shipping fees related to your exchange or returns to and from our Distribution Center (DC) unless there was an error involved on our behalf. The shipping fees will be deducted from your credit should you decide to return the item purchased in its original condition and within the terms of our return policy. If your order qualified for "Free Shipping" we will deduct our "Regular Shipping" rate to your credit.

We offer refunds ONLY in the form of an ICESNOB Credit excluding delivery costs, unless there was an error involved on our part, in which case we will refund the purchase to your original form of payment. Please note card refunds may take up to 15 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this. Your Etiquette Credit will be in the form of a personal Coupon Code which you will be able to use on your next purchase. Coupon Codes are valid for 60 days on one-time purchases only; purchases must be of equal or greater value than coupon amount and are non-transferable.

We have the right to deny returns if the merchandise returned does not meet our return policy requirements. Exchanges are available for any other item of equal or greater value.

If you have any questions regarding your order, please contact our Customer Care Team prior to placing your order. Please visit the Contact Us page on our website.

DUE TO THE COSTLY NATURE OF SHIPPING, INTERNATIONAL ORDERS OUTSIDE OF THE UNITED STATES ARE NOT ELIGIBLE FOR RETURN AND CONSIDERED FINAL SALE. ITEMS ON SALE ARE ALSO CONSIDERED FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.

You have 7 days from receiving your order to return or exchange an item for a different size or color. Please return items clean, unworn and with all tags on and packaging intact. Underwear, swimwear and other accessories are FINAL SALE and cannot be returned or exchanged due to hygienic reasons.

To return or exchange an item, please visit our Contact Us page and specify your "order number" within the subject field along with an explanation of which items you wish to exchange or return and the reason associated. We will revert to you within 1-2 business days by email with our feedback and instructions to make your return or exchange.

If a product was defective or a mistake was made on our behalf, a pre-paid return label will be sent to you by email. Otherwise you will need to arrange your own mailing of your item(s) and email us the tracking number once expedited. Further information will be provided to you initially when you contact us about your return or exchange. Availability of requested replacement item(s) will be confirmed at this time as well. Once the return item(s) are received, you will be contacted by email with a confirmation of delivery for your replacement item(s) or credit in form of an ICENSOB Credit coupon code.

Please note if the product has been used, box open, or hangtags & socks riders/packaging removed, the return will be disqualified, the product shipped back to you and you will be responsible for all further shipping and product charges. We cannot refund your original shipping charges unless there was an error made on our side such as a defective product or wrong item received. In these situations, you should contact customer care prior to returning your items (please have your order number available). Please note we you will be charged the cost of the return postage to our distribution center and the cost of shipping it back to you using the regular shipping rates related to your location.

Remember that financial responsibility for the return is yours until it reaches us, so we recommend that you only use our postage labels and delivery service. Additional taxes may apply.

If you decide to refuse any shipments or if the carrier cannot reach you, you are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to Etiquette. This amount will be subtracted from your merchandise refund.

All sales of on sale items or sales using a coupon or discount code are considered FINAL and NO RETURNS or EXCHANGES will be granted unless otherwise stated or agreed. Coupon codes are not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Consumer must pay applicable sales tax. Promotional offers cannot be combined with any other sale, discount code, coupon and/or other offers either prior or future. Promotions have no cash value. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. ICESNOB has the right to end or modify any promotion at any time. Other restrictions may apply.